FAQs

How can I contact Dominikhan? 

You can email us at info@dominikhan.net where our customer service will be happy to help you with what ever you need!

Do you ship world wide? 

Yes

Where do you ship from?

We ship from our warehouses in the US, Europe, and Asia.

Can I change or cancel my order?

All sales are final. If you have any issues with your order upon arrival please contact us at info@dominikhan.net.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 7-14 business days for delivery.

What if I don't receive my order?

If you don't receive your order within 30 days, please contact us at info@dominikhan.net.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

All sales are final. If you have any issues with your order upon arrival please contact us at info@dominikhan.net.

What if the item(s) I received are incorrect/damaged?

Please contact us at info@dominikhan.net if you have received merchandise that is incorrect, missing, and/or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All sales are final. If you have any issues with your order upon arrival please contact us at info@dominikhan.net.